Industries / Ecommerce
Industry AI Workforce
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Ecommerce
AI Workforce

Customer service, returns automation, and personalised campaigns — agents that turn volume into advantage without burning out your team.

Agents: 5 Specialities
Human in the Loop: Mandatory
Deployment: 30 Days
Real Pain Points. Real Solutions.
3 Problems Your Ecommerce AI Team Solves From Day One
Use Case 01
800 Orders, 500 Customers Never Heard From
"We have 800 orders a day. Our support team handles 300 queries. 500 customers hear nothing."
The Cost
An unanswered order query converts into a 1-star review. Reviews kill your conversion rate.
What We Build For You
The Customer Service Agent handles order status, delivery tracking, product queries, and return requests 24/7 via WhatsApp and web chat — resolving 70% without any human involvement.
✓
Every customer gets a response within 2 minutes
✓
Review scores improve as response rates increase
✓
Support team focuses on complex complaints, not status queries
Use Case 02
28% Return Rate Processed Manually
"Our return rate is 28%. We process each return manually. It takes 4 days and costs Rs 450 per return."
The Cost
Returns are inevitable in D2C. The cost is in how you handle them, not whether they happen.
What We Build For You
The Returns Agent validates eligibility, generates return labels, schedules pickups, and processes refunds or exchanges within policy — with no manual touchpoints for standard cases.
✓
Return processing drops from 4 days to same-day
✓
Per-return handling cost falls by 60%
✓
Customer satisfaction on returns improves, driving repeat purchase
Use Case 03
Broadcasts Nobody Reads
"We send the same WhatsApp campaign to 50,000 customers. Most ignore it. Some unsubscribe."
The Cost
Unsubscribes are permanent. Losing communication access to a customer is losing that customer.
What We Build For You
The Campaign Personalisation Agent segments your customer base by purchase behaviour and engagement, crafts personalised messages per cohort, and optimises send timing based on when each person actually opens.
✓
Campaign open rates double with personalisation
✓
Revenue per campaign improves 3x
✓
Unsubscribe rate drops as relevance improves
Agent Specialities
Your AI Workforce for Ecommerce
Agent 01

Customer Service Agent

Handles order status, delivery tracking, product queries, and returns 24/7 via WhatsApp and web chat, resolves 70% autonomously, and escalates complex issues with full order context — ensuring every customer gets a fast response.

Agent 02

Product Recommender

Analyzes purchase history and browsing behaviour, recommends complementary and replenishment products, personalises product information based on preferences, and generates upsell opportunities — increasing AOV without aggressive selling.

Agent 03

Returns Agent

Validates return eligibility against policy, generates return labels, schedules pickups automatically, processes refunds or exchanges, and tracks return status — handling standard returns without manual work.

Agent 04

Inventory Intelligence

Tracks real-time inventory across channels, alerts on low stock before stockout, predicts demand based on seasonality and trends, and surfaces supply issues before they impact fulfillment — preventing lost sales from unavailable items.

Agent 05

Campaign Personalisation

Segments customers by purchase behaviour and engagement, crafts personalised campaign messages per segment, optimises send timing based on individual open patterns, and tracks campaign performance per cohort — maximizing revenue per campaign.

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